This Shipping Policy outlines the details of how we process and deliver orders placed through our website, including shipping methods, timelines, and related information.
2.1 Order Processing Time: All orders placed on our website will be processed within 1-2 business days (excluding weekends and public holidays). Processing time includes order verification, payment confirmation, and preparation of goods for shipment.
2.2 Shipping Methods and Timelines: We offer the following shipping methods, with estimated delivery times (from the date of order processing):
- Standard Shipping: Estimated delivery within 3-7 business days. This method is available for all domestic orders and select international orders.
- Express Shipping: Estimated delivery within 1-3 business days. This method is available for an additional fee, and eligibility depends on the delivery location.
2.3 Delivery time: We will provide a tracking number once the order is shipped, which can be used to track the delivery status through our website or the shipping carrier’s platform. A delivery is considered “delivered” once the shipping carrier confirms that the order has been received by the customer or left at the designated delivery address (e.g., front door, mailbox, or reception desk).
2.4 Virtual Services (If Applicable): For virtual services, delivery is completed immediately upon purchase (for instant access) or within 1-2 business days (for services that require manual activation). We will send a confirmation email to the customer’s registered email address once the virtual service is delivered or activated, including instructions on how to access the service.
2.5 Shipping Restrictions: We reserve the right to restrict shipping to certain locations (e.g., remote areas, international regions with import restrictions). If an order is placed to a restricted location, we will contact the customer to inform them and offer a refund or alternative solution.