This Return and Refund Policy applies to all purchases made through our website. We aim to provide clear guidelines for returns and refunds to ensure a fair and transparent experience for all customers.
1.1 Eligibility for Returns: Customers may initiate a return within 30 calendar days from the date of receipt of the purchased goods. To be eligible for a return, the goods must be in their original condition, unused, unopened, and with all original tags, packaging, and accessories intact. Custom-made products, perishable items, and personal care products (for hygiene reasons) are not eligible for return unless they are defective.
1.2 Return Process: To initiate a return, customers must contact our customer service team (see “Contact Us” section) to obtain a Return Authorization (RA) number. The RA number must be clearly marked on the return package. Customers are responsible for the shipping costs of returning the goods, unless the return is due to a defective product or an error on our part (e.g., wrong item shipped).
1.3 Refund Policy: Once we receive and inspect the returned goods (typically within 5-7 business days of receipt), we will process the refund if the return meets the eligibility criteria. Refunds will be issued to the original payment method used for the purchase. The processing time for refunds may vary depending on the payment provider, but we aim to complete the refund within 7-10 business days after inspection. If the return is deemed ineligible, we will contact the customer and arrange for the goods to be returned to them at their expense.